Billing 39760

Incident Report for Augment Code

Resolved

This incident has been resolved.

Posted Mar 07, 2026 - 10:15 PST

Identified

We have identified the cause of the billing issue affecting subscription activation. The problem is related to a third-party vendor, and we are actively working with the vendor to restore normal operation as quickly as possible.

Posted Mar 07, 2026 - 00:16 PST

Investigating

Investigating — Billing / Subscription Activation Issues

We are currently investigating an issue affecting billing. Some customers who upgrade to a paid plan may experience delays in their subscription being activated. In these cases, access to paid features may not be available immediately after payment.

Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

Posted Mar 07, 2026 - 00:14 PST

This incident affected: Customer Dashboard.