We have successfully brought back all the services. We’ll be doing a detailed postmortem to better understand what caused the issue so that we can prevent this in the future.
Posted Oct 09, 2026 - 13:06 PDT
Update
Cosmos and Core API services are mostly resolved. We are continuing to restore the remaining services. We'll share another update as recovery progresses.
Posted Oct 09, 2026 - 10:45 PDT
Update
Availability of Cosmos and our core API has improved. Some features remain affected, and we're continuing to work on restoring them. We'll share another update as recovery progresses.
Posted Oct 09, 2026 - 09:51 PDT
Identified
We’ve identified the issue impacting service availability and are actively working with our cloud partners to resolve it. The issue is related to permissions following a recent infrastructure migration. We’ll share another update as soon as we have more information.
Posted Oct 09, 2026 - 09:26 PDT
Investigating
We are currently investigating an issue that's impacting multiple services.
Posted Oct 09, 2026 - 07:30 PDT
This incident affected: Cosmos, Customer Dashboard, and API.